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Round the clock remote network monitoring and management

Deligent offers remote network management solutions that ensure maximum coverage of your mission critical business assets. Large installations that need a helping hand or small organizations that cannot justify a fulltime technical support staff, can turn to our remote network management solutions that provide the control and support that corporate networks need. Our services range from simple server health monitoring to sophisticated remote control of your desktop environment.

We use product from companies like Novell, Compaq and Citrix to monitor and manage all three layers of ebusiness; applications, equipment and hardware and network. Our experienced staff of engineers have years of training and on-the-job experience to assure you of highest level of service and attention to each customer.


Network Operations Automation Center (NOAC)

Troubleshooting issues in a IP Telephony network involves a number of steps ranging from a simple ping of the identified set of devices to collecting data using a number of different protocols from different set of devices including, but not limited to, SNMP, HTTP, Telnet and WMI calls to parsing trace messages from a network monitoring system that monitors the IP Telephony network. All of this is currently manual and hence is more time consuming and more error prone. This means more time to resolve the issue, meaning frustration on part of Operations Helpdesk personnel and dissatisfaction on the Customerís part due to delay in resolving the issue.

NOAC aims at automating most part of this grueling effort of troubleshooting and pointing out the root cause of the issue to the Operations Helpdesk personnel in matter of minutes or even seconds (based on complexity of issue) saving time and gives utmost satisfaction to the Customer.

              Features and Benefits
  • More than 50 different pre-defined workflows to represent different issues typically reported in IP Telephony network.
  • Easy to use and Intuitive User Interface
  • Has support for wide-range of protocols; SNMP, HTTP, Telnet, WMI and Text parsing modules to help with data collection and analysis from reported devices
  • Ability to start and stop services on remote devices
  • Light weight product that can run off even on a low end laptop with Windows XP (SP2)

     The solution consists of two parts a Workflow Designer and a Workflow Executor.
  • Workflow Designer, as the name suggests, enables creation of workflows to address different issue scenarios. Any input parameters can be either embedded or left open to be filled during execution.
  • Workflow Executor displays the different issue scenarios in a tree and the Operations Helpdesk personnel can select the relevant issue scenario and just execute the workflow with required input parameters and the root cause of the issue is pointed to him almost immediately.
NOAC is aimed at deducing the root cause in more than 90% of the cases which can be automated. This is a huge saving in terms of time and Customer Satisfaction.

  

 
 
 
 
 
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